Privacy policy

Last updated 25 October 2026

Vivian is a personal assistant you use on WhatsApp. This policy explains what information Vivian collects, why, who helps us process it, and the choices you have. Questions go to hello@usevivian.com.

What we collect

  • Waitlist sign-ups: your name and WhatsApp number, the country worked out from your number's country code, and which form on the website you used.
  • Your conversations with Vivian: the messages, photos, PDFs and voice notes you send, and Vivian's replies. Voice notes are turned into text.
  • Things you ask Vivian to remember, and the reminders and check-ins you set up, including your time zone.
  • Accounts you choose to connect, such as Gmail, Google Calendar, Outlook or Zoho Mail. Vivian reads and acts on these when you ask, or to prepare your check-ins.
  • Yahoo Mail and iCloud Mail, if you connect them with an app password. The app password is stored encrypted.
  • Emails you forward to your personal Vivian forwarding address.
  • Service records: for each reply, which tools Vivian used, how long it took and how much processing it needed, so we can keep the service reliable.

How we use it

  • To run Vivian for you: answering messages, reminders, check-ins and the tasks you ask for.
  • To contact you on WhatsApp about the waitlist and when Vivian is ready for you.
  • To fix problems and improve how Vivian works.

We do not sell your personal data.

Who processes it for us

We use these services to run Vivian:

  • Meta (WhatsApp), to send and receive messages
  • Anthropic, to understand your messages and write Vivian's replies
  • OpenAI, to turn voice notes into text
  • Supabase, to store data, in London
  • Vercel, to host the website and service
  • Composio, to connect the accounts you choose to link
  • Postmark, to receive emails sent to your forwarding address

How long we keep it

We keep your information until you ask us to delete it. You can ask Vivian to forget something it remembered at any time, and you can disconnect linked accounts.

Your rights

You can ask to see, correct or delete your information, or object to how we use it, by emailing hello@usevivian.com. If you are in the UK, you can also complain to the Information Commissioner's Office (ico.org.uk).

Contact

Vivian, hello@usevivian.com